Who we are
Thank you for visiting flossi.com.au, an online site created using WordPress.org, located in Sydney, NSW. We respect and protect the privacy of our users. This privacy policy tells you how we collect, use, share and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect.
Please read this information carefully.
Consent
By using our website, you hereby consent to our Terms and Conditions of Use. If you require any more information or have any questions about our Terms and Conditions of website use, or our Privacy Policy, please feel free to contact us by email at
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Contact forms may collect personal data. This is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number or demographic information like your age, gender, or hometown.
You agree to give us this information when you provide it to us voluntarily on our website or any mobile application. This may include providing some of this information when you register with us or choose to make purchases from our website. This information may also be provided by engaging with our site in activities such as commenting on blog posts, contacting us to ask a question, competition entries, or in other activities offered from time to time. We never put you under any obligation to provide this information, but please under that if you choose not to provide your details then this may prevent you from accessing certain areas of our website or from making purchases.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. When you log out of your account, the login cookies will be removed.
By editing or publishing an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
From time to time we may partner with third party analytic companies such as Google Analytics. We understand that the analytic companies may also use cookies or other tracking technologies to analyze visitors’ use of our website to determine the popularity of the specific content. It may also assist us to better understand our users online activity and how we can improve our site.
Please note, we do not transfer personal information to these third party vendors, however, in order to access our website, you must consent to the collection and use of your information by these third party analytic companies if it is required. Please review their Privacy Policy and contact them directly if you have questions.
Who we share your data with
We may be required to share data with third parties in certain situations, these may include but are not limited to, payment processing or refund services including Paypal or Stripe, delivery services, external email, advertising or marketing services that may assist us from time to time with our business, as required by law, including subpoena, and in the protection and safety of other users and our company.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
We endeavour to protect your privacy at all times and to this end we take all reasonable measures to ensure the safety of your personal data. However cyberspace being what it is, we are unable to completely guarantee the complete security of any information that you transmit to us. Please know that if we detect any misuse or mis-appropriation of your data or our security systems we will notice you immediately.
Plugin: CoursePress
We collect information about you during the enrollment to our courses or checkout process on our site.
What we collect and store
While you visit our site, we’ll track:
- Courses you have enrolled in.
- Coursework answers, comments, and any files you may send to us.
When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you chose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. Administrators, Instructors and Facilitators can access:
- Customer information like your name, email address and billing.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Source: PayPal Checkout
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.
Source: WooCommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, these may include but are not limited to, payment processing or refund services including Paypal or Stripe, delivery services, external email, advertising or marketing services that may assist us from time to time with our business, as required by law, including subpoena, and in the protection and safety of other users and our company.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Source: PayPal Checkout
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.
Source: Really Simple SSL
Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.